How do I know my online order was received?
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. You will receive an email confirmation once your order has been received. If there are any problems with your order, one of our customer service associates will contact you by phone or email.
What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after Cookies From Home receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-800-543-8133 to ensure that your order is being processed.
When will I receive a tracking number for my order?
Once your gift has been baked and shipped out, you will receive an email shipping confirmation which will contain a UPS tracking number.
Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not in transit for delivery. To request a change to your order's delivery address, please contact us at 1-800-543-8133. Changes in delivery address are subject to a $10 fee if they have been shipped from Cookies From Home.
Can I change the date of my order's delivery?
If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. If the order has been processed and in route there is a $10 fee for all packages being re-directed
Is it safe to use my credit card online?
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.
Can I cancel an order?
If your order is not in transit for delivery, we can easily cancel it. To do so, please contact our customer service department immediately at 1-800-543-8133. If your order has already been sent out for delivery we will be unable to cancel it. If your order is scheduled for a delivery date in the future, you can call us at 1-800-543-8133.
When will my order arrive?
When placing your order, you will be asked to request a delivery date. To check the status of an order, you can use our Track Order page, or call us at 1-800-543-8133.
How far in advance can I place my order?
We recommend placing your order as soon as you can! We will ship your fresh-baked desserts or gifts when you choose, in time for your special occasion or event.
Which credit cards are accepted?
We accept a variety of credit cards including American Express, Visa, Mastercard and Discover Card.
When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. Your account will be charged within 24 to 48 hours.
Can you bill my company for Business gift orders?
Sure! Just call our Business Gift Services department at 1-800-543-8133 between 8:00 AM and 5:00 PM EST Monday-Friday to speak with a Cookies From home. Account Manager about setting up a company account.
What are cookies and why do I need them to shop this site?
How do I enable cookies on my browser?
First, check to see what browser you are running. You can determine this by selecting Help -> About from your toolbar. Microsoft Internet Explorer 6.0 - Select Tools -> Internet Options, and then click on the Privacy tab. Move the slider to select the Medium setting. Or, click Advanced... button, click "Override automatic cookie handling", and click "Always allow session cookies". Mozilla FireFox 1.0 - Click Tools, and then select Options. In the Options window, select the Privacy icon on the left. Click on the + sign next to cookies to expand the option. Select Allow Sites to Set Cookies. For other browsers, please consult your documentation or online help files.
How do I delete cookies on my computer?
Microsoft Internet Explorer 6.0 - Select Tools -> Internet Options, and then click on the General tab. Under Temporary Internet Files, click Delete Cookies. Close all browser windows and re-open. Mozilla FireFox 1.0 - Click Tools -> Options, and then select the Cookies tab. Click the Clear Cookies Now button. For other browsers, please consult your documentation or online help files.
What is the shelf life of Cookies from home fresh-baked cookies?
Our cookies and brownies are made with the freshest, finest ingredients and contain no added freshness preservatives. Please enjoy within 4-7 days of receipt or freeze to enjoy later.